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Global Speech Based Interactive Voice Response Software Market Size, Status and Forecast 2018-2025


Published On : Aug 2018

Category : Software

No. of Pages : 100 pages

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This report focuses on the global Speech Based Interactive Voice Response Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Speech Based Interactive Voice Response Software development in United States, Europe and China.

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
The Speech Based Interactive Voice Response Software industry concentration is unbalanced, and there are many small and new companies in this industry.
Global giant players mainly distributed in U.S. The players in U.S. have a long history and unshakable status in this field.
The key consumption markets locate at developed countries. USA takes the market share of 41.69% in 2017, followed by Europe with 26.01%. Chinas consumption market has a quicker growing speed, with a CAGR of 14.34%.
In 2017, the global Speech Based Interactive Voice Response Software market size was 1250 million US$ and it is expected to reach 3120 million US$ by the end of 2025, with a CAGR of 12.1% during 2018-2025.

The key players covered in this study
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)

Market segment by Type, the product can be split into
Cloud-based
On Premise

Market segment by Application, split into
Large Enterprise
Medium Enterprise
Small Enterprise

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Speech Based Interactive Voice Response Software status, future forecast, growth opportunity, key market and key players.
To present the Speech Based Interactive Voice Response Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Speech Based Interactive Voice Response Software are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

The global software industry has, over the years of massive advancements and vast rise in application areas, become the backbone of a number of industries and continues to transform the way operations and processes are undertaken across a number of industries. The global software industry has touched, in more ways than apparent, and transformed a number of industries, making computer control and automation a norm. Added reliability in the way processes operate, less time to result, and consistent results are some of the key factors new sets of end-users continue to turn to the software industry for a vast variety of operating solutions.

The software industry is treading along an impressive growth path and has entered the ranks of some of the world's leading industries with massive growth prospects in the near future. With applications across the fields of robotics, Internet-of-things, and automation rising at an encouraging pace, the industry is expected to continue its bullish run in the next few years as well, impacting the growth prospects of a number of niche markets it caters to.

Global speech based interactive voice response software market size status and forecast 2018 2025 has a vast collection of market research reports concerning the software industry, its sub-sectors, and a number of industries that the software sector directly or indirectly impacts. The detailed reports present a thorough account of trend analysis and market forecasts of the markets, along with accurate facts, statistics, market related data, and other important information regarding the software industry related market research reports compiled in the repository. The reports could prove to be useful to new as well as existing players concerned with the software sector in analyzing the feasibility of new investments in these markets.

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List of Tables and Figures

Table Speech Based Interactive Voice Response Software Key Market Segments
Table Key Players Speech Based Interactive Voice Response Software Covered
Table Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Speech Based Interactive Voice Response Software Market Size Market Share by Type 2013-2025
Figure Cloud-based Figures
Table Key Players of Cloud-based
Figure On Premise Figures
Table Key Players of On Premise
Table Global Speech Based Interactive Voice Response Software Market Size Growth by Application 2013-2025 (Million US$)
Figure Large Enterprise Case Studies
Figure Medium Enterprise Case Studies
Figure Small Enterprise Case Studies
Figure Speech Based Interactive Voice Response Software Report Years Considered
Table Global Speech Based Interactive Voice Response Software Market Size 2013-2025 (Million US$)
Figure Global Speech Based Interactive Voice Response Software Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Speech Based Interactive Voice Response Software Market Size by Regions 2013-2025 (Million US$)
Table Global Speech Based Interactive Voice Response Software Market Size by Regions 2013-2018 (Million US$)
Table Global Speech Based Interactive Voice Response Software Market Share by Regions 2013-2018
Figure Global Speech Based Interactive Voice Response Software Market Share by Regions 2013-2018
Figure Global Speech Based Interactive Voice Response Software Market Share by Regions 2018
Table Market Top Trends
Table Global Speech Based Interactive Voice Response Software Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Speech Based Interactive Voice Response Software Market Share by Manufacturers (2013-2018)
Figure Global Speech Based Interactive Voice Response Software Market Share by Manufacturers in 2018
Table Global Speech Based Interactive Voice Response Software Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Speech Based Interactive Voice Response Software Product/Solution/Service
Table Date of Enter into Speech Based Interactive Voice Response Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Speech Based Interactive Voice Response Software Market Size by Type (2013-2018) (Million US$)
Table Global Speech Based Interactive Voice Response Software Market Size Share by Type (2013-2018)
Figure Global Speech Based Interactive Voice Response Software Market Size Market Share by Type (2013-2018)
Table Global Speech Based Interactive Voice Response Software Market Size by Application (2013-2018) (Million US$)
Table Global Speech Based Interactive Voice Response Software Market Size Share by Application (2013-2018)
Figure Global Speech Based Interactive Voice Response Software Market Size Market Share by Application (2013-2018)
Figure Global Speech Based Interactive Voice Response Software Revenue Market Share by Application in 2017
Figure United States Speech Based Interactive Voice Response Software Market Size 2013-2018 (Million US$)
Table United States Key Players Speech Based Interactive Voice Response Software Revenue (2017-2018) (Million US$)
Table United States Key Players Speech Based Interactive Voice Response Software Market Share (2017-2018)
Table United States Speech Based Interactive Voice Response Software Market Size by Type (2013-2018) (Million US$)
Table United States Speech Based Interactive Voice Response Software Market Share by Type (2013-2018)
Table United States Speech Based Interactive Voice Response Software Market Size by Application (2013-2018) (Million US$)
Table United States Speech Based Interactive Voice Response Software Market Share by Application (2013-2018)
Figure Europe Speech Based Interactive Voice Response Software Market Size 2013-2018 (Million US$)
Table Europe Key Players Speech Based Interactive Voice Response Software Revenue (2017-2018) (Million US$)
Table Europe Key Players Speech Based Interactive Voice Response Software Market Share (2017-2018)
Table Europe Speech Based Interactive Voice Response Software Market Size by Type (2013-2018) (Million US$)
Table Europe Speech Based Interactive Voice Response Software Market Share by Type (2013-2018)
Table Europe Speech Based Interactive Voice Response Software Market Size by Application (2013-2018) (Million US$)
Table Europe Speech Based Interactive Voice Response Software Market Share by Application (2013-2018)
Figure China Speech Based Interactive Voice Response Software Market Size 2013-2018 (Million US$)
Table China Key Players Speech Based Interactive Voice Response Software Revenue (2017-2018) (Million US$)
Table China Key Players Speech Based Interactive Voice Response Software Market Share (2017-2018)
Table China Speech Based Interactive Voice Response Software Market Size by Type (2013-2018) (Million US$)
Table China Speech Based Interactive Voice Response Software Market Share by Type (2013-2018)
Table China Speech Based Interactive Voice Response Software Market Size by Application (2013-2018) (Million US$)
Table China Speech Based Interactive Voice Response Software Market Share by Application (2013-2018)
Figure Japan Speech Based Interactive Voice Response Software Market Size 2013-2018 (Million US$)
Table Japan Key Players Speech Based Interactive Voice Response Software Revenue (2017-2018) (Million US$)
Table Japan Key Players Speech Based Interactive Voice Response Software Market Share (2017-2018)
Table Japan Speech Based Interactive Voice Response Software Market Size by Type (2013-2018) (Million US$)
Table Japan Speech Based Interactive Voice Response Software Market Share by Type (2013-2018)
Table Japan Speech Based Interactive Voice Response Software Market Size by Application (2013-2018) (Million US$)
Table Japan Speech Based Interactive Voice Response Software Market Share by Application (2013-2018)
Figure Southeast Asia Speech Based Interactive Voice Response Software Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Speech Based Interactive Voice Response Software Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Speech Based Interactive Voice Response Software Market Share (2017-2018)
Table Southeast Asia Speech Based Interactive Voice Response Software Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Speech Based Interactive Voice Response Software Market Share by Type (2013-2018)
Table Southeast Asia Speech Based Interactive Voice Response Software Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Speech Based Interactive Voice Response Software Market Share by Application (2013-2018)
Figure India Speech Based Interactive Voice Response Software Market Size 2013-2018 (Million US$)
Table India Key Players Speech Based Interactive Voice Response Software Revenue (2017-2018) (Million US$)
Table India Key Players Speech Based Interactive Voice Response Software Market Share (2017-2018)
Table India Speech Based Interactive Voice Response Software Market Size by Type (2013-2018) (Million US$)
Table India Speech Based Interactive Voice Response Software Market Share by Type (2013-2018)
Table India Speech Based Interactive Voice Response Software Market Size by Application (2013-2018) (Million US$)
Table India Speech Based Interactive Voice Response Software Market Share by Application (2013-2018)
Figure Central & South America Speech Based Interactive Voice Response Software Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Speech Based Interactive Voice Response Software Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Speech Based Interactive Voice Response Software Market Share (2017-2018)
Table Central & South America Speech Based Interactive Voice Response Software Market Size by Type (2013-2018) (Million US$)
Table Central & South America Speech Based Interactive Voice Response Software Market Share by Type (2013-2018)
Table Central & South America Speech Based Interactive Voice Response Software Market Size by Application (2013-2018) (Million US$)
Table Central & South America Speech Based Interactive Voice Response Software Market Share by Application (2013-2018)
Table 8X8, Inc. (US) Company Details
Table 8X8, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018) (Million US$)
Figure 8X8, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table 8X8, Inc. (US) Recent Development
Table Nuance Communications, Inc. (US) Company Details
Table Nuance Communications, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018)(Million US$)
Figure Nuance Communications, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table Nuance Communications, Inc. (US) Recent Development
Table Convergys Corporation (US) Company Details
Table Convergys Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018)(Million US$)
Figure Convergys Corporation (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table Convergys Corporation (US) Recent Development
Table Avaya Inc. (US) Company Details
Table Avaya Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018)(Million US$)
Figure Avaya Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table Avaya Inc. (US) Recent Development
Table Cisco Systems, Inc. (US) Company Details
Table Cisco Systems, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018)(Million US$)
Figure Cisco Systems, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table Cisco Systems, Inc. (US) Recent Development
Table Connect First (US) Company Details
Table Connect First (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018)(Million US$)
Figure Connect First (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table Connect First (US) Recent Development
Table West Corporation (US) Company Details
Table West Corporation (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018)(Million US$)
Figure West Corporation (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table West Corporation (US) Recent Development
Table Genesys Telecommunication Laboratories, Inc. (US) Company Details
Table Genesys Telecommunication Laboratories, Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018)(Million US$)
Figure Genesys Telecommunication Laboratories, Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table Genesys Telecommunication Laboratories, Inc. (US) Recent Development
Table Verizon Communications Inc. (US) Company Details
Table Verizon Communications Inc. (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018)(Million US$)
Figure Verizon Communications Inc. (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table Verizon Communications Inc. (US) Recent Development
Table IVR Lab (US) Company Details
Table IVR Lab (US) Revenue in Speech Based Interactive Voice Response Software Business (2013-2018)(Million US$)
Figure IVR Lab (US) Revenue Growth Rate in Speech Based Interactive Voice Response Software Business (2013-2018)
Table IVR Lab (US) Recent Development
Table Aspect Software Parent Inc. (US) Company Details
Table 24/7 Customer, Inc. (US) Company Details
Table InContact Inc. (US) Company Details
Table NewVoiceMedia (UK) Company Details
Table Five9, Inc. (US) Company Details
Table Global Speech Based Interactive Voice Response Software Market Size by Regions (Million US$) 2018-2025
Figure Global Speech Based Interactive Voice Response Software Market Size Share by Regions (2018-2025)
Figure Global Speech Based Interactive Voice Response Software Market Size Share by Regions in 2025
Figure United States Speech Based Interactive Voice Response Software Market Size Forecast (2018-2025)(Million USD)
Figure Europe Speech Based Interactive Voice Response Software Market Size Forecast (2018-2025)(Million USD)
Figure China Speech Based Interactive Voice Response Software Market Size Forecast (2018-2025)(Million USD)
Figure Japan Speech Based Interactive Voice Response Software Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Speech Based Interactive Voice Response Software Market Size Forecast (2018-2025)(Million USD)
Figure India Speech Based Interactive Voice Response Software Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Speech Based Interactive Voice Response Software Market Size Forecast (2018-2025)(Million USD)
Table Global Speech Based Interactive Voice Response Software Market Size by Product (2018-2025) (Million US$)
Figure Global Speech Based Interactive Voice Response Software Market Size by Product (2018-2025)
Figure Global Speech Based Interactive Voice Response Software Market Size by Product in 2025
Table Global Speech Based Interactive Voice Response Software Market Size by Application (2018-2025) (Million US$)
Figure Global Speech Based Interactive Voice Response Software Market Size by Application (2018-2025)
Figure Global Speech Based Interactive Voice Response Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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