technology

Global Contact Center Systems Market Size, Status and Forecast 2018-2025


Published On : Sep 2018

Category : Software

No. of Pages : 90 pages

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This report focuses on the global Contact Center Systems status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Systems development in United States, Europe and China.

Market globalization have enforced businesses to expand their operations across multiple regions and thereby fulfil their consumer demand. Businesses have customer interaction centers where professionals interact with customers and address their enquires on daily basis. Thus, a huge amount of enquires are generated during the conversion of sales between the business and customers. Businesses are finding it difficult to manage these enquires in the form of information and storage of data. Further, due to technological advancement in contact channel, the interaction between the customer and contact center have increased through voice, email and messaging. A contact center system is software based system which enables automatic contact routing facility during high amount of customer enquiries. The contact center system also involves additional services such as voice portal, quality monitoring system, outbound dialers, workforce management, interactive voice response (IVR) and analytical services. This helps contact center professionals to address customer concerns within less time and thereby increase their satisfaction level.
Services such as IVR and voice portal saves valuable time of contact center through interactive voice based recordings which helps in assisting the concerns of customers. Further, in sales or outbound call center, most of the services such as cross-selling, renewals, cross-selling and satisfaction surveys involves making outgoing calls to customers. Contact center system helps in providing a list of prospective customer contact and maintain them on a timely basis. It also helps in analyzing the quality of call through sending automatic messages to customers in order to scale customer satisfaction. Contact center system also involves recording of voice call and chat history in order to monitor the team performance. This helps to formulate a team strategy with the help of additional analytical insights on customer satisfaction provided by contact center system.
In 2017, the global Contact Center Systems market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

The key players covered in this study
Cisco Systems
3CLogic
Aspect Software
Genesys
Five9
Oracle
IBM
InContact

Market segment by Type, the product can be split into
Cloud
On Premise

Market segment by Application, split into
Healthcare
Financial Services
Telecommunication
Retail
Government
Transportation Sector

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Contact Center Systems status, future forecast, growth opportunity, key market and key players.
To present the Contact Center Systems development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Contact Center Systems are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

The global software industry has, over the years of massive advancements and vast rise in application areas, become the backbone of a number of industries and continues to transform the way operations and processes are undertaken across a number of industries. The global software industry has touched, in more ways than apparent, and transformed a number of industries, making computer control and automation a norm. Added reliability in the way processes operate, less time to result, and consistent results are some of the key factors new sets of end-users continue to turn to the software industry for a vast variety of operating solutions.

The software industry is treading along an impressive growth path and has entered the ranks of some of the world's leading industries with massive growth prospects in the near future. With applications across the fields of robotics, Internet-of-things, and automation rising at an encouraging pace, the industry is expected to continue its bullish run in the next few years as well, impacting the growth prospects of a number of niche markets it caters to.

Global contact center systems market size status and forecast 2018 2025 has a vast collection of market research reports concerning the software industry, its sub-sectors, and a number of industries that the software sector directly or indirectly impacts. The detailed reports present a thorough account of trend analysis and market forecasts of the markets, along with accurate facts, statistics, market related data, and other important information regarding the software industry related market research reports compiled in the repository. The reports could prove to be useful to new as well as existing players concerned with the software sector in analyzing the feasibility of new investments in these markets.

The up-to-date research reports in the repository of Global contact center systems market size status and forecast 2018 2025provide meticulous data concerning a vast number of markets within the software sector. The reports provide a thorough evaluation of the key growth drivers, restraints, regulatory scenario, prime, and  opportunities presented by these markets in the present scenario, helping companies in these markets to gain a larger scope of growth and penetration in their respective fields.

List of Tables and Figures

Table Contact Center Systems Key Market Segments
Table Key Players Contact Center Systems Covered
Table Global Contact Center Systems Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Contact Center Systems Market Size Market Share by Type 2013-2025
Figure Cloud Figures
Table Key Players of Cloud
Figure On Premise Figures
Table Key Players of On Premise
Table Global Contact Center Systems Market Size Growth by Application 2013-2025 (Million US$)
Figure Healthcare Case Studies
Figure Financial Services Case Studies
Figure Telecommunication Case Studies
Figure Retail Case Studies
Figure Government Case Studies
Figure Transportation Sector Case Studies
Figure Contact Center Systems Report Years Considered
Table Global Contact Center Systems Market Size 2013-2025 (Million US$)
Figure Global Contact Center Systems Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Contact Center Systems Market Size by Regions 2013-2025 (Million US$)
Table Global Contact Center Systems Market Size by Regions 2013-2018 (Million US$)
Table Global Contact Center Systems Market Share by Regions 2013-2018
Figure Global Contact Center Systems Market Share by Regions 2013-2018
Figure Global Contact Center Systems Market Share by Regions 2018
Table Market Top Trends
Table Global Contact Center Systems Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Contact Center Systems Market Share by Manufacturers (2013-2018)
Figure Global Contact Center Systems Market Share by Manufacturers in 2018
Table Global Contact Center Systems Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Contact Center Systems Product/Solution/Service
Table Date of Enter into Contact Center Systems Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Contact Center Systems Market Size by Type (2013-2018) (Million US$)
Table Global Contact Center Systems Market Size Share by Type (2013-2018)
Figure Global Contact Center Systems Market Size Market Share by Type (2013-2018)
Table Global Contact Center Systems Market Size by Application (2013-2018) (Million US$)
Table Global Contact Center Systems Market Size Share by Application (2013-2018)
Figure Global Contact Center Systems Market Size Market Share by Application (2013-2018)
Figure Global Contact Center Systems Revenue Market Share by Application in 2017
Figure United States Contact Center Systems Market Size 2013-2018 (Million US$)
Table United States Key Players Contact Center Systems Revenue (2017-2018) (Million US$)
Table United States Key Players Contact Center Systems Market Share (2017-2018)
Table United States Contact Center Systems Market Size by Type (2013-2018) (Million US$)
Table United States Contact Center Systems Market Share by Type (2013-2018)
Table United States Contact Center Systems Market Size by Application (2013-2018) (Million US$)
Table United States Contact Center Systems Market Share by Application (2013-2018)
Figure Europe Contact Center Systems Market Size 2013-2018 (Million US$)
Table Europe Key Players Contact Center Systems Revenue (2017-2018) (Million US$)
Table Europe Key Players Contact Center Systems Market Share (2017-2018)
Table Europe Contact Center Systems Market Size by Type (2013-2018) (Million US$)
Table Europe Contact Center Systems Market Share by Type (2013-2018)
Table Europe Contact Center Systems Market Size by Application (2013-2018) (Million US$)
Table Europe Contact Center Systems Market Share by Application (2013-2018)
Figure China Contact Center Systems Market Size 2013-2018 (Million US$)
Table China Key Players Contact Center Systems Revenue (2017-2018) (Million US$)
Table China Key Players Contact Center Systems Market Share (2017-2018)
Table China Contact Center Systems Market Size by Type (2013-2018) (Million US$)
Table China Contact Center Systems Market Share by Type (2013-2018)
Table China Contact Center Systems Market Size by Application (2013-2018) (Million US$)
Table China Contact Center Systems Market Share by Application (2013-2018)
Figure Japan Contact Center Systems Market Size 2013-2018 (Million US$)
Table Japan Key Players Contact Center Systems Revenue (2017-2018) (Million US$)
Table Japan Key Players Contact Center Systems Market Share (2017-2018)
Table Japan Contact Center Systems Market Size by Type (2013-2018) (Million US$)
Table Japan Contact Center Systems Market Share by Type (2013-2018)
Table Japan Contact Center Systems Market Size by Application (2013-2018) (Million US$)
Table Japan Contact Center Systems Market Share by Application (2013-2018)
Figure Southeast Asia Contact Center Systems Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Contact Center Systems Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Contact Center Systems Market Share (2017-2018)
Table Southeast Asia Contact Center Systems Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Contact Center Systems Market Share by Type (2013-2018)
Table Southeast Asia Contact Center Systems Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Contact Center Systems Market Share by Application (2013-2018)
Figure India Contact Center Systems Market Size 2013-2018 (Million US$)
Table India Key Players Contact Center Systems Revenue (2017-2018) (Million US$)
Table India Key Players Contact Center Systems Market Share (2017-2018)
Table India Contact Center Systems Market Size by Type (2013-2018) (Million US$)
Table India Contact Center Systems Market Share by Type (2013-2018)
Table India Contact Center Systems Market Size by Application (2013-2018) (Million US$)
Table India Contact Center Systems Market Share by Application (2013-2018)
Figure Central & South America Contact Center Systems Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Contact Center Systems Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Contact Center Systems Market Share (2017-2018)
Table Central & South America Contact Center Systems Market Size by Type (2013-2018) (Million US$)
Table Central & South America Contact Center Systems Market Share by Type (2013-2018)
Table Central & South America Contact Center Systems Market Size by Application (2013-2018) (Million US$)
Table Central & South America Contact Center Systems Market Share by Application (2013-2018)
Table Cisco Systems Company Details
Table Cisco Systems Revenue in Contact Center Systems Business (2013-2018) (Million US$)
Figure Cisco Systems Revenue Growth Rate in Contact Center Systems Business (2013-2018)
Table Cisco Systems Recent Development
Table 3CLogic Company Details
Table 3CLogic Revenue in Contact Center Systems Business (2013-2018)(Million US$)
Figure 3CLogic Revenue Growth Rate in Contact Center Systems Business (2013-2018)
Table 3CLogic Recent Development
Table Aspect Software Company Details
Table Aspect Software Revenue in Contact Center Systems Business (2013-2018)(Million US$)
Figure Aspect Software Revenue Growth Rate in Contact Center Systems Business (2013-2018)
Table Aspect Software Recent Development
Table Genesys Company Details
Table Genesys Revenue in Contact Center Systems Business (2013-2018)(Million US$)
Figure Genesys Revenue Growth Rate in Contact Center Systems Business (2013-2018)
Table Genesys Recent Development
Table Five9 Company Details
Table Five9 Revenue in Contact Center Systems Business (2013-2018)(Million US$)
Figure Five9 Revenue Growth Rate in Contact Center Systems Business (2013-2018)
Table Five9 Recent Development
Table Oracle Company Details
Table Oracle Revenue in Contact Center Systems Business (2013-2018)(Million US$)
Figure Oracle Revenue Growth Rate in Contact Center Systems Business (2013-2018)
Table Oracle Recent Development
Table IBM Company Details
Table IBM Revenue in Contact Center Systems Business (2013-2018)(Million US$)
Figure IBM Revenue Growth Rate in Contact Center Systems Business (2013-2018)
Table IBM Recent Development
Table InContact Company Details
Table InContact Revenue in Contact Center Systems Business (2013-2018)(Million US$)
Figure InContact Revenue Growth Rate in Contact Center Systems Business (2013-2018)
Table InContact Recent Development
Table Global Contact Center Systems Market Size by Regions (Million US$) 2018-2025
Figure Global Contact Center Systems Market Size Share by Regions (2018-2025)
Figure Global Contact Center Systems Market Size Share by Regions in 2025
Figure United States Contact Center Systems Market Size Forecast (2018-2025)(Million USD)
Figure Europe Contact Center Systems Market Size Forecast (2018-2025)(Million USD)
Figure China Contact Center Systems Market Size Forecast (2018-2025)(Million USD)
Figure Japan Contact Center Systems Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Contact Center Systems Market Size Forecast (2018-2025)(Million USD)
Figure India Contact Center Systems Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Contact Center Systems Market Size Forecast (2018-2025)(Million USD)
Table Global Contact Center Systems Market Size by Product (2018-2025) (Million US$)
Figure Global Contact Center Systems Market Size by Product (2018-2025)
Figure Global Contact Center Systems Market Size by Product in 2025
Table Global Contact Center Systems Market Size by Application (2018-2025) (Million US$)
Figure Global Contact Center Systems Market Size by Application (2018-2025)
Figure Global Contact Center Systems Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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