Published By : 26 Jun 2018 | Published By : QYRESEARCH
Freshworks, a customer engagement software company, headquartered at San Bruno, California and Chennai, India, has crossed US$100 mn mark in annual recurring revenue. Led by Freshdesk, its flagship customer support product and the continued growth of Freshservice, its IT services management software and Freshsales, its CRM software, the company is reporting a tremendous rise. For this Indian software-as a-service (SaaS) provider, this is an important milestone. The company has also expanded its product portfolio over the last few years to include Freshcaller, Freshchat, Freshteam, and Freshmarketer, as well as, a set of products especially designed to assist marketers, support professionals, and human resources managers in engaging with customers.
Currently, Freshworks caters to over 150,000 organizations and businesses, including Bridgestone, Honda, Cisco, University of Pennsylvania, Hugo Boss, Toshiba, and various other small and medium business (SMB) customers across the world. “Nearly 36% of the company’s revenues come from bigger clients and the remaining comes from SMBs,” told Girish Mathrubootham, the CEO of Freshworks. Europe and the U.S. are the two most prominent markets for the company, he stated further. “In terms of countries, India is the third biggest market of Freshworks at present. Just two years ago, it was at sixth position,” he added. In recent times, the company has also introduced a fully integrated cloud bundle, named as Freshworks 360, which bring in marketing, sales, and support applications, together, in order to offer its users a complete customer engagement experience. Freshsales, Freshdesk, Freshcaller, Freshmarketer, and Freshchat are the products included in Freshworks 360.